Privacy Policy

Welcome to This page tells you information about us and the legal terms and conditions ("Terms & Conditions") relating to this website.

INFORMATION ABOUT US is operated by M.H. Alshaya Co W.L.L. a company registered in Kuwait, under company number 2070 with its registered office at P.O. Box 181, Safat 13002, Kuwait. For the purposes of these Terms & Conditions, the terms West Elm, "we" and "us" refer to M.H. Alshaya Co W.L.L.


These Terms & Conditions apply to your use of the West Elm website at ("our website"). Please read these Terms & Conditions carefully as by accessing, browsing, using or registering on our website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. We also suggest that you print and keep a copy for your future reference (but please check this page regularly to determine whether our Terms & Conditions have been updated – any new terms will automatically be effective when they are published on this website).

West Elm reserves the right to:

  • amend our Terms & Conditions;
  • refuse any user access to our website;
  • terminate user accounts; or
  • modify or withdraw (temporarily or permanently) this website without notice


West Elm grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it.

You should not use our website or its contents for any commercial purposes whatsoever. This means that you may not:

  • collect or use any product listings, descriptions or prices;
  • download or copy any account information for the benefit of another merchant;
  • use any data mining or similar data gathering/extraction tools; or
  • modify, reproduce, duplicate, copy or otherwise exploit our website for any commercial purpose without our express written consent.

You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

If you are under 18, you may use only with the involvement of a parent or guardian.

We use reasonable efforts to ensure that our website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use this website safely. Except where required by applicable law, West Elm shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via our website.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms & Conditions by you or any other liabilities arising out of your use of our website, or the use by any other person accessing our website or your personal information.


If you register on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. West Elm will not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

By registering you are warranting that:

  • the personal information that you are required to provide is true, accurate, current and complete in all respects;
  • you accept responsibility for all activities that occur under your account or password;
  • you will notify us immediately of any changes to your personal information or if you have any reason to believe that your password is being used in an unauthorised manner by contacting our customer service representatives by e-mail, or calling us on (+965) 2224 2000.


Although we will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are as up-to-date as possible, the information appearing on the website at any particular time may not always reflect the most up-to-date position.

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that your computer's display accurately reflects the products.

To the extent permitted by applicable law, West Elm disclaims all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.


Your privacy and security are important to us. We aim to ensure that any personal information you provide will always be held, used and transmitted securely.

By using our website and/or registering with, you are accepting and consenting to the practices described on this page.

Personal Data

When you register on our website, we collect certain personal information from you, such as your name, address, telephone number, email address etc ("Personal Data"). We hold all such Personal Data on secure servers and treat it as fully confidential.

We will not sell your Personal Data to third parties. We do, however, share customer information with the following third parties:

  • our group companies;
  • our franchisors and their group companies (including Williams-Sonoma, Inc.);
  • third party databases to which we subscribe;
  • government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;
  • agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers.

By submitting your Personal Data through our website, you agree to the transfer, storage and processing of such data outside of the European Economic Area.

We will retain your Personal Data for as long as it is legally required, and to support the business purposes for which it was obtained – we will then dispose of it promptly and securely.


Our website uses "cookies" to collect further information to enhance your browsing experience. Cookies are small pieces of data that a website automatically sends to your computer, tablet or mobile phone while you are viewing the website.

    We use two types of cookies on our website:

  1. "Session" cookies, which are used to allow you to:
    • carry information from one page of our website to another without having to re-enter information; and
    • access stored information when you are logged in to your online account.
  2. "Persistent" cookies, which allow us to offer you tailored content on our website by helping us to remember:
    • any personal information that you have provided on previous visits to our website;
    • the number of visits that you have made to our website; and
    • your preferences

    Third parties are not able to identify customers using cookies.

If you take the opportunity to ‘share’ content with friends through social networks (such as Facebook and Twitter) you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third party websites for more information about their cookies and how to manage them.

By using our website, you agree to the placing of cookies on your device. However, if you do not want to receive a cookie from our website, you may set your browser to refuse cookies or to notify you when you receive a cookie (to find out how to do this, please consult your browser's help section). If cookies aren't enabled on your device, it may limit your enjoyment of our website.

Contacting Us

To contact us concerning your privacy, to change your communication preferences, update, review or to withdraw your consent for the collection, use or disclosure of your Personal Data, you can use any of the following methods:

  1. By telephone on: (+965) 2224 2000
  2. By email on:
  3. Or by post through our registered office which is at: P.O. Box 181, Safat 13002, Kuwait


To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


These Terms & Conditions also govern any submissions you make on any West Elm related third party website or page such as our Facebook page, Twitter, YouTube or other social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of West Elm or its employees and West Elm is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these Terms & Conditions and the third party social networking sites’ own terms of use, as applicable.


All copyright, trademarks and other intellectual property rights in all material, content or software supplied as part of our website shall remain at all times vested in us or our licensors and is protected by international copyright and database right laws. You are permitted to use this material only as expressly authorised by us or our licensors. You may not extract and/or utilise the whole or any part of the website without our express written consent.

West Elm and other marks indicated on our website are trademarks or registered trademarks of Williams-Sonoma, Inc. ("WSI") in the European Union, USA, UAE, Bahrain, Oman, Jordan, Qatar, Saudi Arabia, Lebanon, Kuwait, Egypt, Morocco, Russia and/or other jurisdictions. West Elm's graphics, logos, page headers, button icons, scripts and service names are the trademarks of WSI. These trademarks may not be used in connection with any product or service that is not West Elm's or WSI's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits West Elm or WSI. All other trademarks not owned by WSI that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by West Elm or WSI.


While we will use reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the website (including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade).

We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products shown on our website. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms & Conditions for:

  • any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms & Conditions.

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.



These Terms & Conditions apply from 1 November 2012 for all use of the website after this date. We may occasionally amend these Terms & Conditions to reflect regulatory requirements and changes in our information collection and disclosure practices. Any new terms will automatically be effective when they are published on the website. We therefore suggest that you return here regularly to view our most up to date Terms & Conditions.

Third Party Rights

Only you and West Elm shall be entitled to enforce these Terms & Conditions. No third party shall be entitled to enforce any of these Terms & Conditions.

Entire Agreement

These Terms & Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.


Any matter that arises out of your use of our website shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales (subject to conflict of law principles).


You may not assign or sub-contract any of your rights or obligations under these Terms & Conditions to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these Terms & Conditions to any third party at our discretion.


If you breach these Terms & Conditions and we take no immediate action, this does not mean that we will not be entitled to assert our rights and remedies at a later date.


Each provision of these Terms & Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


We may use your contact details to send you further information on West Elm products, to keep you up-to-date on goods, services, new collections and promotional offers you may be interested in and for research purposes.

If you would prefer not to receive such information or be a part of such research at any time, please email or write to us using the contact details set out below.


You can contact us using any of the following methods:

By telephone on: (+965) 2224 2000

By email on:

Or by post through our registered office which is at: P.O. Box 181, Safat 13002, Kuwait